Nicole Harris

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Behavioral Science Principles + CX = Retail Loyalists

Posted by Nicole Harris

Like many people I begin the day by checking my email, a task which normally includes sifting through no less than 30 emails from retailers vying for my attention. And while some see this as an opportunity to mass-delete, I am excited to begin a new conversation with brands who want to have me as a customer (like most conversations, some are more engaging than others, but that’s a topic for another day).

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Topics: Loyalty, Consumer Loyalty, Behavioral Science