Customers in Crisis Mode: How Internal Biases Impact Loyalty

Posted by Evan Snively

Making data-driven decisions is a best practice. But in times when historical parallels are scarce, where else should one turn for guidance?

In this video, I'll share the basics of two key behavioral science principles that will help your team better predict how customers will respond to your loyalty program during this crisis.

For more tips and strategies, download our white paperRecognizing the Power of Your Loyalty Program, which will give you actionable strategies to reaffirm customer commitment during the COVID-19 outbreak. 

Topics: Loyalty, Behavioral Science, Video