Engaged Customers Come From Engaged Employees

In the hospitality industry, employees make or break the guest experience. And while it may seem common sense, it needs to be said: Asking employees to treat guests better than they’re treated themselves isn’t a road to a quality customer experience.

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Topics: Employee Engagement, Hospitality, Retain Employees, Retain Customers, Engage Customers, Engage Employees, Thought Leadership

 

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