The Debate on Customer Loyalty and the Future of Points

Posted by Barry Kirk

The Great Customer Loyalty Points Debate

If you have pondered the future (and potential extinction) of points-based customer loyalty programs, it's worth taking note of a debate that briefly raged at a Loyalty Academy Conference hosted by The Wise Marketer.

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Topics: Loyalty, Consumer Loyalty, Loyalty Program Design, Strategy, Reward Points, Program Design, Optimization, Reward Program Design

Confessions of a Point Hoarder

I have a confession to make. I’m a point hoarder. You know, when I earn points, hotel nights, or miles in a loyalty program or my employee engagement program at Maritz Motivation, I like to accumulate a lot so I can use them to get something meaningful. For example, when one of my best friends invited me to join her on an incentive trip to Maui earlier this year, I treated us to a fabulous spa at the Fairmont on Wailea Beach. Our massages at the luxury resort were rather pricey, but you know what they cost me? Nothing. I used my points that I earned at work.

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Topics: Consumer Loyalty, Brand Loyalty, Loyalty Program Design, Rewards, Reward Points, Program Design, Reward Program Design

3 Challenges Facing Employee Engagement Today

We have overcome so many challenges in addressing employee engagement. Time was, HR and engagement leaders had to convince the organization of the importance of investing in rewards and recognition, then engagement — and today, holistic solutions have appeared from the possibilities of technological advancement to bring engagement, wellness, rewards, and so many other aspects of workforce management together in one unified platform. It’s a different time.

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Topics: Culture, Employee Engagement, Recognition Program Design, Data Science, Program Design, Global, Optimization, Technology, Engage Employees

A Perfect Storm of Science and Art

Posted by Nick Foppe

For the past decade, I’ve been an entrepreneur running creative agencies who never planned to work at corporate again, until last fall when it seemed the perfect time to work at corporate again.

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Topics: Behavioral Science, Strategy, Data Science, Program Design, ROI, Engage Customers, News, Attract Customers, Creative

Considerations for Hiring for Cultural Fit

For the past quarter-century, American businesses have expended untold amounts of time and money trying to engage their employees and build a company culture on a foundation of core values and beliefs, attempting to drive passion, purpose and commitment. 

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Topics: Culture, Employee Engagement, Program Design, Optimization, Attract Employees