Confessions of a Point Hoarder

I have a confession to make. I’m a point hoarder. You know, when I earn points, hotel nights, or miles in a loyalty program or my employee engagement program at Maritz Motivation, I like to accumulate a lot so I can use them to get something meaningful. For example, when one of my best friends invited me to join her on an incentive trip to Maui earlier this year, I treated us to a fabulous spa at the Fairmont on Wailea Beach. Our massages at the luxury resort were rather pricey, but you know what they cost me? Nothing. I used my points that I earned at work.

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Topics: Consumer Loyalty, Brand Loyalty, Loyalty Program Design, Rewards, Reward Points, Program Design, Reward Program Design

Build Loyalty While Gaining Consumer Insights

Consumers have opinions on just about everything. So, what if a company’s loyalty program rewarded customers for the opinions that matter most to the business?

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Topics: Loyalty, Consumer Loyalty, Loyalty Program Design, Rewards, Rewards Program Design, Strategy, Reward Points, Optimization

The State of Global Loyalty: A Conversation about Europe (Series)

Posted by Barry Kirk

What does customer loyalty look like outside of the United States? How are companies around the world addressing the evolving challenges of customer retention? And what can US loyalty marketers learn from their global counterparts?

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Topics: Loyalty, Consumer Loyalty, Brand Loyalty, Loyalty Program Design, Rewards, Reward Points, Retain Customers, Engage Customers

The State of Global Loyalty: A Conversation about Turkey (Series)

Posted by Barry Kirk

The State of Global Loyalty: A Conversation about Turkey

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Topics: Loyalty, Consumer Loyalty, Loyalty Program Design, Rewards, Global, Engage Customers

The State of Global Loyalty: A Conversation About South Africa (Series)

Posted by Barry Kirk

What does customer loyalty look like outside of the U.S.? How are companies around the world addressing the evolving challenges of customer retention? And what can U.S. loyalty marketers learn from their global counterparts? 

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Topics: Loyalty, Consumer Loyalty, Loyalty Program Design, Rewards, Global, Engage Customers

Loyalty Program Design: Ignore Customers, Increase Returns

When speaking with brands on loyalty program strategy, it’s clear companies know they should be utilizing their data and personalizing the user experience, but there is often a barrier of hesitation to openly treat customers differently. This hesitancy is rooted in the fear of ostracizing a portion of their consumers who are deemed “less valuable”. Why can’t we simply strive to provide every customer the same high-end treatment that they deserve? Well, because they don’t deserve it.

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Topics: Recognition, Loyalty, Brand Loyalty, Loyalty Program Design, Research, Rewards, ROI

Four Reasons Why AI Will Change Loyalty Forever

At Maritz Motivation, we are making a commitment to AI. This is not a “here today, gone tomorrow” trend. It’s going to become an invaluable tool which transforms industries. Loyalty is one of those industries. In fact, loyalty presents some unique opportunities, which makes it ripe for AI functionality.

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Topics: Loyalty, Loyalty Program Design, Research, Artificial Intelligence, Rewards, Data Science, Card Products, News, Thought Leadership, Reward Program Design

Maritz Motivation - A History of Innovation

If necessity is the mother of invention, perhaps innovation is its father.

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Topics: Recognition, Employee Engagement, Sales Incentives, Artificial Intelligence, Rewards, News

IRF incentives study: Cash rewards not always that rewarding

What’s better than free money? Actually, when it comes to reward and recognition programs, quite a few things may be. So says a new study by the Incentive Research Foundation, Award Program Value & Evidence.

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Topics: Recognition, Employee Engagement, Research, Rewards, Non Cash Rewards, Cash Rewards

IRF: Transparent corporate culture now an imperative

The Incentive Research Foundation (IRF) released its annual trends report, and as is always the case with IRF offerings, it includes plenty of pertinent and interesting information. The 10 trends with implications for incentive travel and reward and recognition programs include: 

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Topics: Culture, Employee Engagement, Sales Incentives, Research, Behavioral Science, Artificial Intelligence, Rewards, Merchandise, Data Science